Your satisfaction means everything to us. If you're not completely happy with your online purchase, you may exchange it within 7 days of receiving the product in return for store credit—which has no expiration date. The 7-day window is calculated from the date of delivery to the date the item is picked up by your designated courier.

Please note:

1.     All sales are final; we do not offer refunds.

2.     Exchanges are only possible for items available in our current inventory. Custom-ordered or specially sourced items are not eligible for exchange.

If you'd like to exchange your item, simply return it with a request for store credit. You can apply the store credit towards any future purchase. If your new selection costs more, you'll only need to pay the difference. Any leftover credit stays valid and can be used at any time.

We understand that sometimes discomfort arises from small fit issues. We recommend visiting your nearby trusted optical store for any such fit issues. A few expert adjustments can make all the difference in your eyewear comfort.

All returns are subject to quality inspection. Please review the category-specific return conditions below:

Product-Specific Conditions

Sunglasses & Optical Frames

·       Must be unused and unworn.

·       Original proof of purchase (invoice) must be submitted with the return.

All original items (tags, certificates, catalogs, care instructions, dust bags, etc.) must be returned intact and in original condition.

1.     Contact Us
Email thevisioncentral@gmail.com or WhatsApp us at +91 95823 20964 with a copy of your invoice and a clear photo of the product.

2.     Shipping
Once we respond, please send the product to the return address we provide. Ensure it is packaged securely and in the same manner as received. We can also arrange a return pick-up on request at a charge of Rs.250/-.

Quality Check
After receiving your return, we will conduct a thorough quality check. Please allow 3–4 business days for this process.

If you received your product as a gift, you may return it for store credit. We do not offer refunds on gift items, and we require original proof of purchase to process any return.

While we take utmost care in packaging, if your order arrives damaged:

·       Send us a video of the package being unboxed, along with clear images of the defect(s), within 72 hours of delivery.

·       Contact thevisioncentral@gmail.com or call +91 95823 20964 with your order details.

Once verified, we’ll guide you through the next steps for replacement or resolution.

If you received the wrong item:

·       Please share a video of you opening the parcel, clearly showing its contents, within 72 hours of delivery.

·       Contact thevisioncentral@gmail.com or call +91 95823 20964 with your order ID.

·       After verification, we will arrange a pickup and replacement of the incorrect product within 15 days.

Unfortunately, we are unable to accept returns after the 7-day window from delivery.

All The Vision Central products are covered by a 1-year manufacturing warranty.

The warranty covers:

·       Missing components

·       Peeling or delamination of lens coatings

·       Coating imperfections (bubbles, flaking)

·       Frame coating deterioration

·       Soldering or build-related defects

To raise a warranty claim, email thevisioncentral@gmail.com or call +91 95823 20964. You’ll need to send the product back to us for inspection. If confirmed as a manufacturing defect, we will offer a replacement or store credit.

The Vision Central holds sole discretion in determining if an issue qualifies as a manufacturing defect.

Warranty does not cover:

·       Scratches or damage from normal wear and tear

·       Damage caused by misuse, accidents, or poor storage

·       Chemical damage

·      Modifications or repairs made by third parties

If your eyewear doesn’t feel right or has become loose over time, we suggest visiting a nearby trusted optical store for adjustments. Incase of any queries related to this please feel free to contact us on Whatsapp.